User cannot access a shared folder in SharePoint Online
A common issue occurs where users cannot access a shared folder in SharePoint Online. This only occurs when a specific folder has been shared with a user, not the entire site. Users are getting Access Denied when browsing to a shared folder or a file within a shared folder.
Instructions
Provide step-by-step instructions:
- Go to your site and select the gear icon (top right corner) > Site information > View all site settings > Site collection features.
- If Limited-access user permission lockdown mode is Active, Deactivate this feature.
Related Links
Microsoft Support has published the following link(s) on this topic:
https://docs.microsoft.com/en-us/sharepoint/support/sharing-and-permissions/cannot-access-shared-folder