Microsoft Teams: Troubleshoot items not being delivered to Outlook Inbox


Introduction

If items (such as meetings) appear in your Teams calendar but not when you look at your calendar in the Outlook desktop app, the subscription options might need to be changed so that Outlook shows you all items from that Team.

Instructions

For Outlook 2016:

  1. Open the Microsoft Outlook application. 
  2. In Outlook, go to the left navigation pane, scroll down to Groups, expand it and highlight the group for the calendar.
    Outlook group drop-down.
     
  3. On the top banner, click Group Settings.
    Top menu bar.
     
  4. In the Group Settings dropdown, under Follow in Inbox, choose All Email and Events.
    Group settings drop-down.
                                  

For Outlook Web Access:

  1. Log in to mail.utoronto.ca
  2. In Outlook Web Access, go to the left navigation pane and scroll down to Groups. Click on the group you want.
    Groups drop-down.
     
  3. Click on the More (three-dot icon) menu under the group name.
    Group name.
     
  4. Click Settings in the drop-down.
    More menu drop-down.
     
  5. Navigate to the new menu that appears on the right. Select Receive all email and events under Follow in inbox.
    Group settings options.