Alumni UTmail+: Configure Thunderbird


Introduction

Mozilla Thunderbird is an open-source email client. Before you begin, please consult this article to check that you have a compatible email client that supports modern authentication. Older versions of Thunderbird may not be compatible. 

Remove an existing UTmail+ email account

If you have an existing UTmail+ email account set up on your device, please delete your existing UTmail+ account from your device before adding it.

Add the UTmail+ email account

If you are using Thunderbird for the first time, you may see the Import Wizard window. Click Skip this and use an existing email. If you see the Account Setup window already open, skip to step 4. Otherwise, start at step 1. 

  1. At the top right corner, click on the icon with three stacked lines (hamburger menu icon).
    Thunderbird startup window


  2. In the dropdown, click on New.
    File hamburger dropdown


  3. Then click on Existing Mail Account.
    Hamburger dropdown under New


  4. In the Account Setup window, type your name in the Your full name text field and type your email address in the Email address text field (usually in the form "firstname.lastname@alum.utoronto.ca”).
    Account Setup tab


  5. Click on Configure Manually.
    Account setup tab with configure manually highlighted
     
     
  6. For the INCOMING SERVER, pick IMAP for the Protocol, type in outlook.office365.com for the Hostname, pick SSL/TLS for the Connection security, and pick OAuth2 for the Authentification method. For the OUTGOING SERVER, type smtp.office365.com for the Hostname, pick STARTTLS for the Connection security and pick OAuth2 for the Authentification method. Note: If the OAuth2 is not available as an Authentification method, please click on Re-test at the bottom left.
    Manual configuration settings
     
  7. Click on Done.
    Done button


  8. In the pop-up browser window with the University of Toronto Weblogin screen, log in with your UTORid and password.
    Weblogin window


  9. Back in the Thunderbird window will get a message saying, "Account successfully created." Click on Finish.
    Account successfully created message


  10. Navigate to the Inbox tab. Select the Inbox and click Get Messages at the top left corner. It may take some time for the messages to load. 
    Get messages

 

Further configurations are recommended to see all your email folders.

  1. Select the UTmail+ email account on the left sidebar that shows the list of email accounts, then click on Account Settings.
    Account information screen on Thunderbird.
     
     
  2. Click Server Settings on the left sidebar.
     
  3. Click Advanced.
    Thunderbird Advanced Button

     
  4. In the new window, uncheck Show only subscribed folders, then click OK to return to Server Settings.
    Advanced Settings
     
     
  5. Completely close and restart the Thunderbird application to see the new settings in effect. 

Having problems?

Verify your UTORid and Password to check if you have the correct UTORid and password combination.

Contact the Information Commons Help Desk, 1st floor, Robarts Library  (416 978-HELP (4357), help.desk@utoronto.ca). 
Or send a request through the Enterprise Service Centre (ESC).