Set up a shared mailbox as a separate profile in Outlook for Windows


  1. From the Start menu, type Control Panel in the search field and select it to open it.
    Start menu with Control Panel app

  2. In the Control Panel window, look for the Search Control Panel text input. Type in mail and press Enter to search. 
    Control Panel window

  3. Open the Mail (Microsoft Outlook) applet.
    Control Panel window with Mail applet selected

  4. In the Mail Setup - Oulook window, click on the Show Profiles... button.
    Mail Setup - Outlook window

  5. In the Mail Setup window, click Add.
    Mail window

  6. In the New Profile window, under Profile Name, type Shared Mailbox, and click OK.

    New profile window

  7. In the Auto Account Setup screen, under Your Name, type in the name of the Shared Mailbox. Under Email Address, type in the Shared Mailbox email address (usually in the format “shared.mailbox@utoronto.ca”). Leave the Password field blank. Click Next.

    Add account window

  8. In the Microsoft sign-in window, type in the shared mailbox email and click Next.

    Microsoft sign in

  9. In the Weblogin screen, enter your UTORid and password and click log in.

    Weblogin page

  10. Click Finish to save the settings.

    Account configuration finished message

  11. In the Mail window, choose either Prompt for a profile to be used (e.g. if you have more than one), or Always use this profile. Click OK.

    Mail window

  12. Start Outlook and log in as usual.
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