Introduction

Departments wishing to use a third-party service to circulate an email survey to large groups of U of T students, faculty or staff can now request to use an @survey.utoronto.ca email address to ensure:

• messages are not rejected or otherwise tagged as spam.
• messages are delivered to the ‘Focused’ inbox in UTmail+.
• the mail is sent from a U of T email address to encourage recipients to respond.

To set up this service for your survey, send an email to email.ops@utoronto.ca with the following information:

1. Survey Sponsor (contact information)
2. Survey Vendor (technical contact information)
3. Links to Vendor’s instructions on improving delivery (if available)
4. The survey period: start date (allow time for testing), closing date
5. IP Address range for Survey Vendor’s Sending infrastructure
6. If no-reply@survey.utoronto.ca is not acceptable as the ‘From’ address on the survey:
   
   • Work with the Survey Sponsor to define an acceptable ‘From’ address in the @survey.utoronto.ca domain along with the display name for that address and the desired target email address.
   • Relay the contact details to the O365 Tier 3 team for creation on or about the specified start date.