Introduction

If you need to send messages primarily from the shared mailbox but need to access other email accounts easily (e.g. in the same Outlook profile), you can follow these instructions to add the shared mailbox to an existing profile.

You will first need to disable automapping for the shared mailbox. See article on disabling automapping using UTORgrouper.

If you are looking to add a shared mailbox as a separate profile in Outlook, please see this article: Set up a shared mailbox as a separate profile in Outlook for Windows.

Note: You can currently only manage shared profiles on Classic Outlook.

Instructions

1. From the Start menu, type Control Panel in the search field and select it to open it.
   
   
   
   
2. In the Control Panel window, look for the Search Control Panel text input. Type in mail and press Enter to search. 
   
   
   
   
3. Open the Mail (Microsoft Outlook) applet.
   
   
   
   
4. Once you see the Mail window, select the profile you wish to edit and click Properties.
   
   
   
   
5. Click E-mail Accounts.
   
   
   
   
6. Click New.
   
   
   
   
7. In the Auto Account Setup screen, enter the name and email address for the shared mailbox. Leave the Password field blank. Click Next.
   
   
   
   
8. In the Microsoft sign-in window, type in the shared mailbox email and click Next.
   
   
   
   
9. In the Weblogin screen, enter your UTORid and password and click log in.
   
   
   
   
10. Click Finish.
    
    
    
    
11. In the Account Settings window, select the shared mailbox and click Set as default.
    
    
    
    
12. Click Close.
13. Start Outlook and log in as usual.