Introduction
If you need to send messages primarily from the shared mailbox but need to access other email accounts easily (e.g. in the same Outlook profile), you can follow these instructions to add the shared mailbox to an existing profile.
You will first need to disable automapping for the shared mailbox. See article on disabling automapping using UTORgrouper.
If you are looking to add a shared mailbox as a separate profile in Outlook, please see this article: Set up a shared mailbox as a separate profile in Outlook for Windows.
Note: You can currently only manage shared profiles on Classic Outlook.
Instructions
- From the Start menu, type Control Panel in the search field and select it to open it.
- In the Control Panel window, look for the Search Control Panel text input. Type in mail and press Enter to search.
3. Open the Mail (Microsoft Outlook) applet.
4. You may see three options to manage your mail settings. Select "Show Profiles" under "Profiles".
5. Once you see the Mail window, select the profile you wish to edit and click Properties.
6. Click E-mail Accounts.
7. Click New.
8. Type your Name and the default email account you wish to use in the accompanying boxes. The boxes should auto-populate this information if you are connected to the U of T servers. Then select "Manual setup or additional server types." Select Next.
9. In the next window, make sure "Microsoft 365" is selected. Type in the email address of the shared mailbox in the email address field, then hit Next.
10. Outlook will then configure the next account in three steps. Once these three steps are completed, hit Finish.
11. Next step is opening Legacy Outlook, and selecting the profile you just created. It should load up Outlook with that shared mailbox as the primary mailbox.