What to do if your email account has been blocked?


Introduction

Your account may have been blocked if it has been suspected of sending spam or multiple log-ins from different countries in a short period of time. The result is that you may not be able to log into your account, or you may receive a bounce back message that your address is not recognized as a valid sender. It also is important to determine how the block happened so that blocks can be avoided in the future.

Here are the steps that you can take to regain access. These steps assume you do not have antivirus software already running on your computer/device. Different types of email blocks require slightly different actions. If you are unsure, submit a ticket through Enterprise Service Centre (ESC) (http://uoft.me/esc).

Instructions

1. Determine how the account was blocked

If you answered "no" to the above questions, run an antivirus scan.

2. Reset password

3. Further steps for account security

After resetting your password, log into UTmail+ via a web browser. Then perform the actions listed below.