There are two components to the name of an email account: the display name and the email address. Outgoing mail is labelled in the form From: Display Name <email.address@utoronto.ca>

For shared mailboxes, the email address always ends in @utoronto.ca. The front part can contain letters (uppercase and lowercase are considered equivalent), numbers, and periods. To create a shared mailbox with an email address ending in the form @<department>.utoronto.ca, please contact the IT staff in that department for assistance.

The display name for a shared mailbox should be unique across the University to prevent confusion; including the department name is recommended but not mandatory. Do not repeat the actual email address as the display name. Do not use a person’s name as the full display name of a shared mailbox. If it is absolutely necessary to include their name, append it to a generic name that describes the purpose of the account.

To change the display name of an existing shared mailbox, please submit a request in ESC (http://uoft.me/esc) using the Get Help form.

To change the email address of an existing shared mailbox, please submit a ticket to the Information Commons Help Desk.