The password reset tool allows you to reset your UTORid password if you have forgotten it.
You can choose from the following methods:
- Message sent to an alternate email address
- Verify identity with a Help Desk (in person or remotely)
For the first method, a security code will be sent to you which you use to verify your identity on the password reset web page. If you choose the Help Desk option, you will need to contact a Help Desk.
It is possible to change your account recovery options in the future. Note that you can only change the Help Desk option by contacting a Help Desk. If you choose the alternate email address option you may change your account recovery method yourself.
Instructions
- Go to the UTORid Management page and select set up your password reset / account management options under Password and Account Management.
- Enter your UTORid and password.
- Under Password Reset & Account Management Options, fill in the fields for the requested information. To use the Help Desk option, you do not need to fill in any of the fields.
- Select your preferred method for recovery. Please note that the mobile phone recovery method is currently unavailable. If you choose the Help Desk option, you will only be able to reset your password by contacting a Help Desk and providing a valid ID. Click Update.
- You will then see a Password Reset Confirmation window. Review the instructions and click Confirm. After clicking on the link, you will see a confirmation window. No other action is required.
6. Close your browser when finished.
Once you have set up your password recovery options, it can take up to 20 minutes before you can recover your password. Please note: Passwords must be between 16 and 128 characters in length. Spaces are allowed, and there are no restrictions on special characters. You cannot set your password to one you have used previously.