Existing passwords cannot be retrieved and therefore have to be changed. If you have an idea of what your password might be, go to the UTORid password verification page.
A new password reset utility is available to students, faculty and staff. You must set up your options for the password reset tool before you can use it to change your password yourself. Once you’ve registered, you can use the tool to reset your password.
If you have not registered for the password reset tool, you must contact your campus Help Desk to reset your password.
Contact the Information Commons Help Desk during their hours of service. You will need to have your TCard/library card available.
If you are based at UTM, you can contact the UTM Computing Services Help Desk. You will need your TCard or photo ID.
If you are based at Scarborough, you can contact the UTSC Help Desk. You will need your TCard or photo ID.
Once you have updated your password, make sure you update any devices that you have saved the password on. Of particular importance are mobile devices (phones and tablets) and desktop email clients. If you do not, you may miss important email messages. Also, failed authentications using the old password may be interpreted by the system as an attempted hack.