If you know your password, but are still unable to log into one or more of the UTORid services, you should verify your password:
- Click the verify link on the UTORid Management website and type in your UTORid (see Find your UTORid for more information), what you believe your password is, and click on Check.
- If you see the message Authentication failed, you do not have the correct password and you must reset it (see the article Forgotten UTORid password).
- If you see the message Your UTORid and password have been verified, try logging into any UTORid service again, ensuring that you type your password exactly (remember that UTORid passwords are case-sensitive).
- If you see the message There was a problem in our database and has now been fixed, please wait a few minutes for the change to occur. Then, try logging into any UTORid service again.
- If the problem persists, contact the Help Desk during business hours (see their hours of service).