Please ensure you set aside an uninterrupted 10 minutes to complete this process.  Stopping half way through will cause your account to be locked out.

1. Check compatibility with Duo Mobile and install

To ensure that you are capable of using Duo's multi-factor authentication service, you must have one of the devices listed below. There are several device compatibility options along with its respective installation instructions for your most preferred device to use.

Android

• Ensure that your device is a Duo-supported version of Android. If it is not, find an alternate device that Duo is compatible with.
• Launch the Google Play Store App.
• Search for "Duo Mobile". Duo's colouring scheme is white and green.
• Tap install to install the app.
  
  • If you are prompted to add a credit card, dismiss that request.

iOS

• Ensure that your device is a Duo-supported version of iOS. If it is not, find an alternate device that Duo can be supported by.
• Launch the App Store.
• Search for "Duo Mobile". Duo's colouring scheme is white and green.
• Tap get and then install to install the app.
  
  • You may be prompted to enter your credentials.

Hardware Token

• Using a mobile phone is the simplest and best way to use UTORMFA.  If you do not have a mobile phone or do not wish to use your personal phone, you can request a hardware token. The process for obtaining a token from the St. George campus is detailed on the Information Commons website. Individuals located at UTSC should contact helpdesk@utsc.utoronto.ca. Individuals located at UTM should contact helpdesk.utm@utoronto.ca.

Exceptional Case: I have an Android, but cannot download from the native Play Store

• We strongly suggest following the instructions recommended by Duo, which is to download their APK.

2. Go to the UTORMFA enrollment site

After ensuring that your device is compatible with Duo, go to the UTORMFA enrollment site, to enroll yourself in UTORMFA. The site experience works best from a desktop or laptop.

3. Enrolment guide

Once you have the enrolment site open, you can either follow the instructional video below, instructions further down, or follow the instructions on https://guide.duo.com/enrollment. Duo's self-enrolment process makes it easy for you to register your phone or tablet and activate the Duo Mobile application so that you receive Duo requests for push authentication and passcode authentication.

UTORMFA Setup

1. On the enrolment site, click on Start setup, and choose your preferred device. For the Security Key option, contact your campus Help Desk for more information. For St. George campus: help.desk@utoronto.ca. For UTSC: helpdesk@utsc.utoronto.ca. For UTM: helpdesk.utm@utoronto.ca.
   
   
2. From here, if you chose the mobile option, you will be asked your phone number. Enter it and confirm your phone number by clicking the checkbox asking if the entered number is correct. Click Continue.
    
   
   
3. For both tablets and mobile phones, you will be asked with what device/operating system you are on.
   
   
   
   

4. You will see instructions to install the Duo Mobile App. Note: You may be asked to allow camera access for scanning a QR code later in the process. This is an easier option for most users. If you are not comfortable with granting camera privileges to the Duo App, an alternative exists, but follow the remaining instructions carefully before trying the alternative.

5. Once you have installed the Duo Mobile app, and open it, you have two options:

• 'New to Duo? Get Started'
• 'Used Duo before? Get My Account Back'

Tap on the 'Get Started' option. Note: You may be asked to allow camera access for scanning a QR code later in the process. This is an easier option for most users. If you are not comfortable with granting camera privileges to the Duo App, an alternative exists, but follow the remaining instructions carefully before trying the alternative.

6. On your browser, click on the 'I have Duo Mobile installed'. You will have two options to initially authenticate yourself:

• • Scan a QR code using the Duo Mobile App. You need to allow camera privileges on your mobile device
  • Use your email.

7. If you chose the QR scanning option, use your phone to scan the QR code on your browser, then proceed to step 9. Otherwise, click on the Email me an activation link instead. You will then be redirected to a site that allows you to enter your email. Please ensure that the email account can be accessed from the mobile device that Duo Mobile is installed on.

8. Once you enter your email, click Send email. Once you receive the message, open it on the mobile device that Duo is installed on, and tap on the link.



After tapping on the link, you should be redirected back to the Duo Mobile App.

9. After validating your mobile device, go back to your browser. You should see a green checkmark confirming activation.

10. Click on Continue. You should see the Enrolment Successful screen.