To correct certain issues with the UTmail+ service, it may be necessary to clear the cookies and cache from your browser.
Clear cookies in Chrome
Clear all cookies
- Open the settings menu indicated by three dots.
- Select the menu option More tools.
- Click Clear browsing data…
- In the Clear browsing data window, check Browsing history, Cookies and other site data, and Cached images and files.
- Change the Time range to All time.
- Click Clear data.
Clear specific cookies
- Click the settings menu indicated by three dots and select Settings in Windows or go to Preferences from the Chrome menu on Mac.
- In the Privacy and security section, click Cookies and other site data.
- Click on See all cookies and site data.
- To delete a specific cookie, click the garbage icon to the right of the cookie listing.
Clear cookies in Safari
Clear all cookies
- Click the Safari menu.
- Select Preferences.

- Select the Privacy tab.
- Click Manage Website Data.

- Click Remove All.

Clear specific cookies
- Click the Safari menu.
- Select Preferences.
- Select the Privacy tab.
- Click Manage Website Data.
- Select the cookie you wish to delete and click Remove.

Clearing cookies in Microsoft Edge
Clear all cookies
- Open the settings menu indicated by the three dots.
- In the Settings dropdown, select the menu options History.
- In the History panel, select the three dot More menu. In the drop-down, select Clear browsing data.
- In the Clear browsing data window for the Time range, select All time. Then check Browsing history, Download history, Cookies and other site data, and Cached images and files.
- Click Clear now.
Clear specific cookies
- Open the settings menu indicated by the three dots and in the dropdown select Settings.
- Select Cookies and site Permissions from the left sidebar menu.
- Under Cookies and data stored, select Manage and delete cookies and site data.
- Select See all cookies and site data.
- To delete a specific cookie, click on the drop-down icon and then the garbage icon to the right of the listing.
Clear cookies in Firefox
Clear all cookies (Windows)
- Click the menu button (three lines) and select Settings.
- Select the Privacy & Security panel and go to the Cookies and Site Data section.
- Click the Clear Data… button.
- The Clear Data dialog will appear.

- Cookies and Site Data (to remove login status and site preferences) and Cached Web Content (to remove stored images, scripts and other cached content) should both be check marked.
- Click Clear.
Clear All Cookies (Mac)
- Click the View History.. button.
- Select the menu option History.
- Click Clear Recent History.
- Set the Time Range to clear to Everything.

- Ensure that Cookies and Cache are checked.
- Click Ok.
Clear specific cookies
- To delete cookies for any single website:
- Click the menu button (three lines) and select Options (on Windows) or Preferences (on Mac).
- Select the Privacy & Security panel and go to the Cookies and Site Data section

- Click the Manage Data… button. The Manage Cookies and Site Data dialog will appear.
- In the Search websites field, type the name of the site whose cookies you want to remove. Items that match your search will be displayed.
- To remove selected items, select an entry and click Remove Selected.
- Click Save Changes.
- In the Removing Cookies and Site Data confirmation dialog that opens, click Remove.
Clear cookies in Internet Explorer
Clear all cookies
- Click the Settings icon in the upper right corner.
- Select the menu option Safety.
- Click Delete browsing history…

- Uncheck Preserve Favorites website data.
- Check Temporary Internet files and website files and Cookies and website data.
- Click Delete.

Clear specific cookies
- To clear the cookies for a particular domain, navigate to the website you want to clear cookies for.
- Click the Settings icon in the upper right corner and choose F12 Developer Tools.
- In the Developer Tools window, click Cache.
- Click Clear cookies for domain. Click Yes to confirm.
