Microsoft Teams: Troubleshoot by clearing Teams cache


Introduction

If your Teams app is showing unexpected behaviour, you can clear your Teams cache as a way to resolve it. For example, clearing your Teams cache is recommended if you experience display issues during Teams meetings with your participant's list. Please follow the instructions below to clear your Teams cache.

Instructions

For PC Users

  1. Quit Microsoft Teams completely.
  2. In your search bar, type %appdata%\Microsoft\Teams.
    Windows finder.
     
  3. Open the folder that appears in your search results.
  4. Delete the contents of the folder by right-clicking and selecting Delete.
    Delete dropdown.
     
  5. Launch Teams again - your cache will be cleared!

For Mac Users

  1. Quit Microsoft Teams completely.
  2. Open Finder and then click Go and select Go to Folder.
    Finder go menu "go to folder" selected
     
  3. A box will launch. Paste ~/Library/Application Support/Microsoft into the box and click Go.
    go to application support folder
     
  4. Right Click on the Teams folder and select Move to Trash.
  5. Next, click on the magnifying glass in the upper-righthand corner of your screen to open Spotlight Search.
  6. Enter Keychain and select Keychain Access.
  7. Within Keychain Access, search for Microsoft Teams and locate the Microsoft Teams Identities Cache entry.
  8. Right-click to delete the entry and then close Keychain Access.
    delete microsoft teams chat
     
  9. Launch Teams again - your cache will be cleared!