What is QLess? 

Introduction

QLess is a new platform that we launched at the University and is one of the solutions that has been provided by the EASI team to help manage space on Campus. QLess is a virtual queue management tool that eliminates the need for in-person lineups. It is an effective and convenient solution to schedule appointments and manage lines in rooms.

Features of QLess

1. Staff facing interface from which user can add, move, or summon customers to queue(s).
2. A dashboard with a “At-a-glance” view display that shows up to the minute queue activities.
3. Customers to join the queue from anywhere on mobile phone.
4. Service agents to manage customer flow by combining personalization, automation, and flexibility to allow your customers to wait when, where and how they want
5. Flex appointment technology feature allows clients to book an appointment for a future day and time.
6. Appointment time block configuration, appointment availability configuration and appointment interval configuration.
   
   Note:  This solution not be used in University-run health clinic contexts or for contact tracing. 

Technical Requirements of QLess

1. QLess provides a completely hosted solution.​
2. Access via browser (web site), QLess app, or SMS text messaging​
3. Participating users may want to include a link to the QLess solution from their website
   
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What's Next?

If you are interested in using this platform, please contact MJ Edun at mobolaji.edun@utoronto.ca for the next steps. For more information on QLess, please visit here.