How to Offboard Mobile Devices

Before you begin, you should be familiar with device management practices. 

Offboarding expectations 

Device Management Representatives are expected to manage their residence's active devices and revoke device access when required. Deleting devices will completely remove the device from the system and the user will be unable to log into the app on that device.  

The following are examples of when to delete a registered device: 

• Prevent access to the app when a device is lost or stolen.
• Remove access for former staff who are no longer employed.
• Remove access when new devices are purchased/upgraded. 

Triannual Device Review 

 A report of all registered mobile devices is scheduled to be automatically sent to Device Management Representatives and their Deans/Directors once per semester in mid-January, mid-September, and mid-May. Plan to regularly review your residence's list of registered devices three times per year. 

At any time, you can view a list of all registered devices in the Admin Module under the Mobile tab.  

There is no functionality to set access expiry dates on registered mobile devices. In the Notes column of the table, you can note if devices should be manually deleted on a certain date.  

Deleting Device Access 

To delete registered devices, log in to StarRez Web and follow these instructions:

1. Click Admin 
2. Click Mobile
3. Click Devices
4. Click on the vertical ellipsis beside the device you wish to deactivate
5. Select Delete Device 
6. On Confirm Deletion pop-up message, click Delete.