Fixing Outlook connectivity issues


If you're having connection issues with Outlook or Microsoft 365, there are a few options available to try and fix the issue.

Repair a profile in Outlook

  1. In Outlook, choose File.
  2. Choose Account Settings > Account Settings.
    3. On the Email tab, choose your account (profile), and then choose Repair. 

Use the built-in repair option

  1. Close Outlook.
  2. Open Control Panel > Programs and Features.
  3. Find Microsoft 365 Apps in the list.
  4. Click Change, then select:
    • Quick Repair (fast, doesn’t need internet).
    • If that doesn’t work, try Online Repair (more thorough, requires internet).

Repair your Outlook profile

  1. Open Outlook.
  2. Go to File > Account Settings > Account Settings.
  3. Select your account and click Repair.
  4. Follow the prompts to reconfigure your account.