UTmail+: Remove an existing email account from Apple Mail on iOS


When you have an existing UTmail+ account set up and are encountering issues, you can delete the existing account before adding it back to troubleshoot. The error may have arisen because the original account used legacy authentication, which requires you to delete the account and re-add the account while utilizing modern authentication. 

Instructions

  1. From the Home screen, choose Settings.
    A screenshot of the iPhone home screen with the Settings application icon highlighted.


  2. Tap on Mail.
    A screenshot of the Settings screen on the iPhone with the Mail listing highlighted.


  3. Tap on Accounts.
    A screenshot of the Mail screen in the iPhone settings with the Accounts listing highlighted.


  4. Find and select the existing UTmail+ account. Note: The name of the account may be different based on what was entered as the description. The default name of the account, if unchanged, is Exchange.
    A screenshot of the Accounts screen in the iPhone settings with the UTmail+ account highlighted in the list of email accounts.


  5. Check the email address listed under Exchange and next to Account to check if this is a University of Toronto email account. If yes, proceed to the next step. 
    A screenshot of the Exchange email screen in the iPhone settings with the email field highlighted.


  6. Tap on Delete Account.
    A screenshot of the Exchange email screen in the iPhone settings with the Delete Account button highlighted.


  7. Tap on Delete from My iPhone in the pop-up at the bottom of the screen to complete the deletion. 
    A screenshot of the Exchange email screen in the iPhone settings with the Delete from My iPhone button highlighted.


Related Information

Consult the following articles to re-add the UTmail+ account: