Note: When you have an existing UTmail+ account set up and are encountering issues, you can delete the existing account before adding it back to troubleshoot. The error may have arisen because the original account used legacy authentication, which requires you to delete the account and re-add the account while utilizing modern authentication. 

If you have a custom configuration with locally stored folders and mail, please back it up before continuing the deletion process. 

Instructions

1. Select the UTmail+ email account on the left sidebar that shows the list of email accounts, then click on Account Settings.
   
    
    
2. On the Account Settings page, click on Account Actions on the left sidebar. Then select Remove Account from the dropdown. 
   
   
   
   
   
3. In the pop-up dialog, make sure the checkbox for Remove account information is checked, then click on Cancel.
   
    
    
4. A Removal succeeded message should appear. Click on OK to close the message.
   
   
    
   
   
   

Related Information

Consult the following articles to re-add the UTmail+ account:

• Student UTmail+: Configure Thunderbird
• Staff UTmail+: Configure Thunderbird
• Alumni UTmail+: Configure Thunderbird
• alumnimail: Set up your @alumni.utoronto.ca account on Thunderbird