When you have an existing UTmail+ account set up and are encountering issues, you can delete the existing account before adding it back to troubleshoot. The error may have arisen because the original account used legacy authentication, which requires you to delete the account and re-add the account while utilizing modern authentication.
Note: If you have a custom configuration with locally stored folders and mail, please back it up before continuing the deletion process.
Instructions
- Launch Microsoft Outlook. Go to the top menu bar and select Tools > Accounts...
- In the Accounts window, select the University of Toronto email account listed on the left. Then click on the "-" minus icon on the bottom left.
- In the confirmation dialog pop-up, select Sign Out to remove the account.
Related Information
Consult the following articles to re-add the UTmail+ account: