It is not possible to view calendars, including Shared Resource Calendars, within Apple Mail on Mac computers.
Calendars need to be viewed in the Apple Calendar app. To add a shared resource calendar to Apple Calendar:
- Click the Apple icon in the upper left corner of the toolbar.
- Go to System Settings.
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3. In the left-hand menu, scroll down and click on Internet Accounts.
4. Add the appropriate UTMail+ account as an Exchange account. (NOTE: A UTORid login window may pop up at this stage. If so, log in and authenticate your account as usual.
5. Ensure that Contacts are synced in the checklist when you click on the account to view details.
6. Click on the Apple Calendar app.
7. With the Calendar app open, click Calendar in the toolbar, then Settings, then Accounts.
8. Click the Delegation tab.
9. Click the + under Accounts I can access.
10. Start typing the name of the Shared Resource Calendar in the Users field until it auto-fills results. Click on the appropriate Shared Resource Calendar when it pops up in this field.
11. Ensure the "Show" checkbox is checked and exit the Calendar Settings.
The Calendar app may take a moment to synchronize and populate meetings from the Shared Resource Calendar.
TROUBLESHOOTING:
When you get to the Delegation tab stage and attempt to add a Shared Resource Calendar, you may get a message that reads: "This server doesn't support delegation" or "You do not have permission to access this calendar." There are a few ways you can try to fix this.
- Get the owner of the shared mailbox to check your access credentials and ensure you have the right permissions. If they change your access credentials, you may need to wait a few moments and/or restart your computer for the changes to take effect.
- Ensure the shared calendar is added to your "My Calendars" list in Outlook by following the instructions in this article.
- Remove and re-add the shared calendar to Outlook.
If issues persist, contact your local IT or submit a ticket through the Enterprise Service Centre (http://uoft.me/esc).