On rare occasions, the personal information on your UTORid record may be incorrect. This could be due to an administrative error or a system glitch. 
This may become a problem when you have an IT issue or question. The help desk may need your UTORid to verify your identity before modifying an account or disclosing personal information. 

Here are some common UTORid issues, and how to fix them. 

Multiple UTORids 

Sometimes a user may have multiple UTORids due a second UTORid being created and assigned by accident. For assistance, you can reach out to the Information Commons Help Desk. They will verify your identity and help you determine next steps, which may include merging your UTORids.  

Changing your UTORid 

It is not possible to change your UTORid. (Remember - your UTORid is not public information). If you need more information about how to change/update your name in the HR information system, please refer to this article.   

Name and birthdate corrections 

If your name or date of birth has been entered incorrectly on your record, here’s how to fix it: 

• Students and alumni – contact your registrar.
• Faculty and staff – contact your local human resources department or your business officer.
• For medical students enrolled in the Post Graduate Medical Education, please contact the PGME Office to make a correction. 
• Affiliate of U of T whose account was sponsored by Reader Registration (such as a visiting faculty member): Please contact Reader Registration.  

 NOTE: In some cases, alumni will require affiliate status if they are still doing research at U of T. In this case, your supervisor will need to contact Reader Registration on your behalf to have affiliate status added to your account. 

Related articles 

Get a UTORid (students, faculty, staff and guests) 
Change your UTORid 
Verify your UTORid and password  
Find your UTORid