If you are active staff or faculty with full or part-time student status, this means you have dual status. Here’s what happens to your email accounts if you are a U of T student who is hired as staff, or vice-versa.

• Student to staff: If you are a U of T student who gets hired as an appointed faculty or staff member, your UTORid will remain the same. Once you activate your staff email, it will end in @utoronto.ca.
• Staff to student: If you are a staff member who becomes a U of T student, your UTORid will remain the same. Once you activate your student email, it will end in @mail.utoronto.ca.

Add email services

Here’s how to add your secondary email account to your inbox if you have dual staff/student status.

1. Visit the UTORid Add Email Services page.
   
2. Sign in with your UTORid and password.
3. Follow the on-screen instructions to add a staff email address.
4. Once added, your staff or student email address will become your primary email account. When you send mail from your account via Outlook apps or from mail.utoronto.ca, your outgoing email address will appear as this address.  
5. Please note: Messages sent to all of your UofT email addresses (i.e. both @utoronoto.ca and @mail.utoronto.ca) will continue to arrive to the same mailbox.

Your student email and your staff email are aliases of one another. This means:

• You do not get two separate email inboxes; aliases converge into one mailbox.
• Both emails will remain active at the same time.
• Both emails should be accessible and visible in Outlook (web, desktop and mobile device).

If you’re unsure whether you are considered staff, please contact the Help Desk.

Dual status employees should not have two UTORids. If this is the case when you switch roles, please contact the Help Desk.

Microsoft 365 licenses

Staff receive different Microsoft 365 entitlements than students (such as access to different Office apps and different storage limits). If your status changes to student‑only, your licensing will change accordingly.

1. Check which Microsoft 365 license you have;

2. Then you can check which 365 apps you have access to.

Choose your primary outgoing email account

With your current UofT staff status, you can make your staff or student email account the primary account by following the steps in this article.

Alumni status

If you graduate from U of T and remain an active staff member, you can opt into an alumni email account while continuing to use your staff email account.

Please note: Unlike student and staff email accounts, your staff email address (@utoronto.ca) and your alumni email address (ending in @alumni.utoronto.ca) will not share the same inbox. The alumni email is hosted on a separate tenant. You will need to manage the two mailboxes separately.