Once you have set up your options for the password reset tool, you may use it any time you have forgotten your password if you chose the alternate email address option. If you chose In-Person Only you will need to visit a Help Desk.
Instructions
- Visit the password reset page to begin the process of resetting your password.
- Enter your U of T email address and click Next.
- You will be asked for your preferred method of verification. Select "Email my alternative email" and click Email.
4. Check your alternate email for a code. (Note: the code is valid for 15 minutes).
If you do not see the messages in your Inbox, check your Spam or Junk folders and mark the message as not spam to prevent it from going to your Spam or Junk folder in the future.
5. Go back to the Password Reset page. Enter the code in the requested field and click Next.
6. You'll be prompted to create a new password.
Please note: Passwords must be between 16 and 128 characters in length. Spaces are allowed, and there are no restrictions on special characters. You cannot set your password to one you have used previously.
7. Success! Your password has been reset. Please note that the first time you log in, you will be prompted to set up your email address.