Introduction

Mozilla Thunderbird is an open-source email client. Before you begin, please consult this article to check that you have a compatible email client that supports modern authentication. Older versions of Thunderbird may not be compatible. 

Remove an existing UTmail+ email account

If you have an existing UTmail+ email account set up on your device, please delete your existing UTmail+ account from your device before adding it.

Add the UTmail+ email account

If you are using Thunderbird for the first time, you may see the Import Wizard window. Click Skip this and use an existing email. If you see the Account Setup window already open, skip to step 4. Otherwise, start at step 1. 

1. At the top right corner, click on the icon with three stacked lines (hamburger menu icon).
   
   
   
   
2. In the dropdown, click on New.
   
   
   
   
3. Then click on Existing Mail Account.
   
   
   
   
4. In the Account Setup window, type your name in the Your full name text field and type your email address in the Email address text field (usually in the form "firstname.lastname@utoronto.ca”).
   
   
   
   
5. Click on Configure Manually.
   
    
    
6. For the INCOMING SERVER, pick IMAP for the Protocol, type in outlook.office365.com for the Hostname, pick SSL/TLS for the Connection security, and pick OAuth2 for the Authentification method. For the OUTGOING SERVER, type smtp.office365.com for the Hostname, pick STARTTLS for the Connection security and pick OAuth2 for the Authentification method. Note: If the OAuth2 is not available as an Authentification method, please click on Re-test at the bottom left.
   
    
    
7. Click on Done.
   
   
   
   
8. In the pop-up browser window with the University of Toronto Weblogin screen, log in with your UTORid and password.
   
   
   
   
9. In the University of Toronto Multi-Factor Authentication (UTORMFA) screen, complete the authentication method by send a push or enter a passcode from the DUO application.
   
   
    
    
10. Back in the Thunderbird window will get a message saying, "Account successfully created." Click on Finish.
    
    
    
    
11. Navigate to the Inbox tab. Select the Inbox and click Get Messages at the top left corner. It may take some time for the messages to load. 
    

 

Further configurations are recommended to see all your email folders on Thunderbird.

1. Select the UTmail+ email account on the left sidebar that shows the list of email accounts, then click on Account Settings.
   
    
    
2. Click Server Settings on the left sidebar.
   
    
    
3. Click Advanced.
   
    
    
4. In the new window, uncheck Show only subscribed folders, then click OK to return to Server Settings.
   
    
    
5. Completely close and restart the Thunderbird application to see the new settings in effect. 

Having problems?

Verify your UTORid and Password to check if you have the correct UTORid and password combination.

Contact the Information Commons Help Desk, 1st floor, Robarts Library  (416 978-HELP (4357), help.desk@utoronto.ca). 
Or send a request through the Enterprise Service Centre (ESC).