Set up a shared mailbox as the default address in an existing profile

Set up a shared mailbox as the default address in an existing profile

Introduction

If you need to send messages primarily from the shared mailbox but need to access other email accounts easily (e.g. in the same Outlook profile), you can follow these instructions to add the shared mailbox to an existing profile.

You will first need to submit a ticket through ESC (http://uoft.me/esc) requesting to have Automapping disabled for the shared mailbox.

Instructions

1. Go to the Control Panel and start the Mail applet.
2. In the Mail Setup window, you will need to click on Show Profiles before proceeding. Once you see the Mail window, select the profile you wish to edit and click Properties.
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3. Click E-mail Accounts.
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4. Click New.
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5. In the Auto Account Setup screen, enter the name and email address for the shared mailbox. Leave the Password field blank. Click Next.
6. At this point you will be asked to enter your credentials. You may need to click More choices and Use a different account so that you can enter your personal email address and password in the appropriate fields. Click OK.
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7. If you see the Weblogin screen, enter your UTORid and password and click Log in.
8. Click Finish.
9. In the Account Settings window, select the shared mailbox and click Set as default.
10. Click Close.
11. Start Outlook and log in as usual.