Open a shared mailbox in Outlook for Mac

Introduction

The way you open your shared mailbox depends on the version of Outlook for Mac you have. You can go to the Outlook menu to check if you are on the earlier or new version of Outlook. Check the dropdown and see if there is a checkmark beside "New Outlook." If there is a checkmark, you are using the New Outlook; if there is no checkmark, you are using the Earlier Outlook.

Earlier Outlook

1. From the Tools menu, choose Accounts.
2. In the window that opens, click Add Email Account. If you already have an account in Outlook, click on the plus sign in the bottom left and choose New Account.
   
   
   
   
3. Enter the Shared Mailbox address and click Continue.
   
   
   
   
4. You will see the Weblogin screen. Enter your UTORid and password and click Login.
   
   
   
   
5. If you have UTORMFA set up, you will need to authorize the login. The shared account will appear in the list of folders.

Please note that all mail sent from this account will be placed in the Sent Items folder for your individual account.

New Outlook

1. Click on the Outlook menu at the top, and in the dropdown, click on Preferences.
   
   
   
   
2. In the Outlook Preferences window, choose Accounts under Personal Settings.
   
   
   
   
3. In the Accounts window, click on Delegation and Sharing.
   
   
   
   
4. Select the Shared with Me tab.
   
   
   
   
5. Click the plus "+" icon.
   
   
   
   
6. In the Open Mailbox window, type in the shared mailbox name.
   
   
   
   
7. Select the shared mailbox you would like to add. Then click on Add.
   
   
   
   
8. Click on Done.
   
   
   
   
9. The shared mailbox should then appear in the list of accounts and inboxes on the left of the main Outlook scren.