Error messages students may encounter when using UTsend will be worded in the following ways:

• Your administrator has configured the application to block users unless they are specifically granted access. The signed-in user '[email]' is blocked because they are not a direct member of a group with access, nor had access directly assigned by an administrator.
• Your administrator has configured the application to block users unless they are specifically granted ('assigned') access to the application. 

Resolve the error messages

Try the following:

• Open an incognito browser, paste in the UTsend link, and sign into your UTORid.
• Clear your browser cache, paste in the UTsend link, and sign into your UTORid.
• Use a different device (i.e. computer, laptop, mobile) to access UTsend.

If the error persists, alternate methods to communicate and share/request items through OneDrive or SharePoint are available.