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4.0 - Updated on 2025-02-11 by Alison Lang

3.0 - Updated on 2025-02-11 by Alison Lang

2.0 - Updated on 2022-08-26 by Amy Li

1.0 - Authored on 2020-08-11 by Cindy Lee

Set up a shared mailbox as a separate profile in Outlook for Windows

  1. Hold Shift while starting Outlook to access the profile picker.

    Note: You can also access the picker by selecting File > Account Settings > Change Profile.
    Outlook will restart and send you to the profile picker dialogue box.

  2. On the profile picker dialogue box, select Options.

    Note: Before selecting New, consider selecting the check box for "Prompt a profile to be used." If this is enabled, you will get a prompt every time you start Outlook to pick which profile you want to open. This is helpful when you have multiple profiles and need to switch between them. 




  3. Select New.
  4. Type a name for the new Outlook Profile and select OK. 
  5. Once the new profile is created, you will need to add an email account to the profile. In the add account dialog, you can optionally add more accounts. 

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