UTmail+: Remove an existing email account from Apple Mail on iOS
When you have an existing UTmail+ account set up and are encountering issues, you can delete the existing account before adding it back to troubleshoot. The error may have arisen because the original account used legacy authentication, which requires you to delete the account and re-add the account while utilizing modern authentication.
Instructions
- From the Home screen, choose Settings.
- Tap on Mail.
- Tap on Accounts.
- Find and select the existing UTmail+ account. Note: The name of the account may be different based on what was entered as the description. The default name of the account, if unchanged, is Exchange.
- Check the email address listed under Exchange and next to Account to check if this is a University of Toronto email account. If yes, proceed to the next step.
- Tap on Delete Account.
- Tap on Delete from My iPhone in the pop-up at the bottom of the screen to complete the deletion.
Related Information
Consult the following articles to re-add the UTmail+ account: