Staff UTmail+: Configure Apple Mail


Introduction

Apple Mail is an email client included by Apple Inc. with its operating systems macOS, iOS, iPadOS and watchOS. 

Note: Before you begin, please consult this article to check that you have a compatible email client that supports modern authentication. Older versions of Apple Mail may not work. 

Remove an existing UTmail+ email account

If you have an existing UTmail+ account set up on your device, please delete your existing UTmail+ account from your device before adding it.

Add the UTmail+ email account

  1. At the top left corner of your screen, click on the Apple icon. In the dropdown, select System Preferences...
    A screenshot of the Apple dropdown menu.

  2. In the System Preferences window, click on Internet Accounts.
    A screenshot of the System Preferences window.

  3. On the Internet Accounts page, click on Microsoft Exchange.
    A screenshot of the Internet Accounts page.

  4. In the pop-up window for Microsoft Exchange, type your name in the Name field and your UTmail+ email address (firstname.lastname@utoronto.ca) in the Email Address field. Then click on Sign In.
    A screenshot of the Microsoft Exchange pop-up window.
     
     
  5. On the next page asking, "Sign in to your Exchange account using Microsoft?", click on Sign In. 
    A screenshot of the Microsoft Exchange pop-up window with the page asking, "Sign in to your Exchange account using Microsoft?"

  6. You will be taken to the Weblogin screen. Enter your UTORid and Password and click on the log-in button.
    A screenshot of the University of Toronto weblogin page.

  7. In the University of Toronto Multi-Factor Authentication (UTORMFA) screen, complete the authentication method by send a push or enter a passcode from the DUO application.
    A screenshot of the University of Toronto Multi-Factor Authentication window.
     
  8. Once the device has confirmed connectivity with the Microsoft Exchange server, you will be asked which type of folders to synchronize. Email, Contacts, Calendars, Reminders, and Notes are selected by default. Click on Done.
    A screenshot of the Microsoft Exchange window asking which apps you would like to use with this account.

  9. Open the Mail application by clicking on the Mail icon in your dock or on Finder, then Applications, then Mail.
    The Mail application icon. A gradient blue background with a white envelope on top.

  10. Mail will open and begin to import all your Staff UTmail+ folders and messages. This may take a while.

Having problems?

Verify your UTORid and Password to check if you have the correct UTORid and password combination.

Contact the Information Commons Help Desk, 1st floor, Robarts Library  (416 978-HELP (4357), help.desk@utoronto.ca). 
Or send a request through the Enterprise Service Centre (ESC).