Introduction
Apple Mail is an email client by Apple Inc. that is included with operating systems macOS, iOS, iPadOS and watchOS. Read this knowledge article to learn how to configure your Apple Mail on iOS mobile. Though the instructions below are for mobile, the same steps apply to a tablet.
Note: Before you begin, please consult this article to check that you have a compatible email client that supports modern authentication: Email clients that support modern authentication. Older versions of Apple Mail may not work.
Remove an existing UTmail+ email account
If you have an existing UTmail+ account set up on your device, please delete your existing UTmail+ account from your iPhone iOS email app before adding it.
Add the UTmail+ account (iOS 18 and above)
1. From the Home screen, choose Settings.
2. Scroll down the Settings options and tap on Mail.
3. In the next Mail screen, tap on Accounts.
4. In the next Accounts screen, tap on Add Account.
5. In the next Add Account screen, tap the Microsoft Exchange option near the top of the list.
6. If you have Stolen Device Protection enabled on your iPhone, a Security Delay prompt will pop up before you can add an Exchange account.
This delay will last for one hour. When the prompt pops up, tap Start Security Delay.
NOTE: You will still be able to use your iPhone during the delay. Do not turn your phone off during this time or the delay will restart.
7. Once you tap Start Security Delay, another prompt will appear confirming the delay is in progress.
It will also share a timer counting down the remaining time for the delay.
8. Once the security delay is completed, the next Exchange screen will pop up. Enter your UTmail+ email address (e.g. firstname.lastname@alum.utoronto.ca) in the Email field and a description of your choosing (e.g. UTmail+) in the Description field.
9. Tap Next.
10. Tap on Sign In in the pop-up dialog asking you how to sign in.
11. Tap on Continue in the pop-up dialog asking to sign you into the Microsoft Online website.
12. Tap on Allow in the pop-up dialog asking for your permission to allow Microsoft to use cookies and website data.
13. You will be taken to the Weblogin screen. Enter your UTORid and Password and tap on the log in button.
14. Once the iPhone has confirmed connectivity with the Exchange server, you will be asked which type of folders to synchronize.
By default Email, Contacts, Calendars, Reminders, and Notes are selected. Tap Save.
15. When you have completed the setup process, your mail and other selected options will begin syncing. This sync may take some time.
Add an UTmail+ email account (i0S 11 - 17)
- From the Home screen, choose Settings.
- Scroll down the Settings options and tap on Mail.
- In the next Mail screen, tap on Accounts.
- In the next Accounts screen, tap on Add Account.
- In the next Add Account screen, tap the Microsoft Exchange option near the top of the list.
- In the next Exchange screen, enter your UTmail+ email address (e.g. firstname.lastname@mail.utoronto.ca) in the Email field and a description of your choosing (e.g. UTmail+) in the Description field. Then tap Next.
- Tap on Sign In in the pop-up dialogue, asking you to pick how to sign in.
- You will be taken to the Weblogin screen. Enter your UTORid and Password and tap on the log in button.
- On the next screen, tap on Continue.
- Once the iPhone has confirmed connectivity with the Exchange server, you will be asked which type of folders to synchronize. Email, Contacts, Calendars, Reminders, and Notes are selected by default. Tap Save.
- Your Mail and other selected options will begin syncing when you have completed the setup process. This sync may take some time.
Having problems?
Verify your UTORid and Password to check if you have the correct UTORid and password combination.
Contact the Information Commons Help Desk, 1st floor, Robarts Library (416 978-HELP (4357), help.desk@utoronto.ca).
Or send a request through the Enterprise Service Centre (ESC).