How to access a shared mailbox

UTmail+ shared mailboxes are accessed via an individual’s personal UTmail+ account credentials (UTORid and password). A UTmail+ shared mailbox does not have its own set of login credentials, unlike the shared mailboxes that were previously issued on the legacy UTORmail email platform.

Owners of shared mailboxes grant and revoke mailbox access privileges via UTORGrouper: KB0010165

Windows (Outlook 2016/2019/365)

Default: Simply restart Outlook. The shared account appears in the left sidebar below your personal account.
To manually add the account to an existing Outlook profile: KB0011567
Set up as a standalone Outlook profile: KB0011501

Access on the web (mail.utoronto.ca)

Web access: KB0011576
Student access workaround (web only): KB0011493

Mac

Outlook for Mac for Office 365: KB0011516
Outlook for Mac for Office 365, setting shared mailbox as the default address: KB0011528
New Outlook for Mac interface via Office Insider does not currently support shared mailboxes
Apple Mail is not supported: KB0011496

Mobile Devices (smartphones, tablets)

Built-in Android email app: not supported
Outlook app for Android: KB0011536
Built-in iOS email app: not supported KB0011541
Outlook app for iOS: KB0011521

Thunderbird and other POP/IMAP email clients do not officially support UTmail+ shared mailboxes. Modifying the personal Thunderbird setup parameters (as seen in KB0012312) may work if the username is in the form "shared.email@utoronto.ca/personal.email@utoronto.ca". Accessing shared mailboxes via mail.utoronto.ca is recommended to avoid connection issues.