How to access a shared mailbox
UTmail+ shared mailboxes are accessed via an individual’s personal UTmail+ account credentials (UTORid and password). A UTmail+ shared mailbox does not have its own set of login credentials, unlike the shared mailboxes that were previously issued on the legacy UTORmail email platform.
Owners of shared mailboxes grant and revoke mailbox access privileges via UTORGrouper: KB0010165
Outlook Web Access (mail.utoronto.ca)
Outlook for Windows (Outlook 2016/2019/365)
- Default: Simply restart Outlook. The shared account appears in the left sidebar below your personal account.
- To manually add the account to an existing Outlook profile: KB0011567
- Set up as a standalone Outlook profile: KB0011501
Outlook for Mac
- Outlook for Mac for Microsoft 365: KB0011516
- Outlook for Mac for Microsoft 365, setting shared mailbox as the default address: KB0011528
- New Outlook for Mac interface via Office Insider does not currently support shared mailboxes
- Apple Mail is not supported: KB0011496
Mobile Devices (smartphones, tablets)
- Built-in Android email app: not supported
- Outlook app for Android: KB0011536
- Built-in iOS email app: not supported KB0011541
- Outlook app for iOS: KB0011521
Thunderbird and other POP/IMAP email clients do not officially support UTmail+ shared mailboxes. Modifying the personal Thunderbird setup parameters (as seen in KB0012312) may work if the username is in the form "shared.email@utoronto.ca/personal.email@utoronto.ca". Accessing shared mailboxes via mail.utoronto.ca is recommended to avoid connection issues.